Refunds and Cancellation Policy

Last updated: January, 2021

By making payment, you acknowledge that you are aware of and accept our refund and cancellation policies.


If you request your refund up to 8 calendar days before the date of the event, you will be reimbursed 100% of your payment.

If you request your refund 3 calendar days before the date of the event, you will be refunded 50% of your payment.

If you request your refund less than 3 days before the date of the event, or do not show up to the event, it will not be possible to make any refund, nor use the balance deposited as a credit for other courses.

Sorry, we can’t make exceptions, because we cover the corresponding amount as well as the logistics costs in advance to the venue. The request for reimbursement to proceed should invariably be made by email to:, with the following details:

  • Name of the participant
  • Bank to which the account number belongs
  • Interbank account number and number
  • Proof of payment
  • Brief reason for requesting reimbursement (used for statistics)

The date of receipt of your mail will be taken as a reference for the calculation of the percentage to be reimbursed.

The refund time, where applicable, will depend on the payment method you used, but should never exceed 7 working days from the date we confirm, via email, that we are aware of your request.

It is not possible to transfer tickets from one event to another, or to the same event on different dates or online.       



Due to the configuration and security protocols of the system in place, there is no refund once payment has been made for a recorded online course.

No changes can be made to courses, without exception, as these courses are not face-to-face and YOU have the option of choosing the one you like best.

The validity to take any online course or download the file (if applicable) is 60 calendar days from the date of your payment. We ask you to read clearly the instructions that are sent to you along with the link and your access so that you can enjoy the online course.

Once you start reproducing the course, workshop, class or lecture, it will be in the active system for a certain time (hours) to be able to take it. After this time the system will automatically disable the product online.


Unfortunately, we cannot process refunds for any courses purchased through third parties. Since we do not process the original payment, we do not have a record of the transaction, so we cannot process a refund. To request a refund, we suggest you contact the provider directly.


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